HSBC complain reply

This is what HSBC reply. I am not 100% agreed what they saying.

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From: hsbc@hsbc.com.bn Add to Address Book Add Mobile Alert
Subject: Complain

rueychong@hsbc.com.bn, sitirozainah@hsbc.com.bn, Eva_E_C_NG/PFS_BSB/HBAP/HSBC@hsbc.asia
Date: Wed, 29 Mar 2006 18:36:03 +0800

Dear Mr Sim,

Thank you for your email received today 29Mar06, with regards to your queries on your credit card and our telephone services. We appreciate it if you could kindly furnish us with more information about your credit card number and a preferred contact time and numbers; we will be able to further investigate into the length of time the staff took to deal with your enquiry.

With reference to your other concerns:
1. Bahasa Melayu is our national language and is prioritize as theopening language used. Should you have stayed on the line longer, you would have heard the English version

2. Please note that 2252 252 call will only incur local calls; Should you have any concerns, you could also use our toll-free service which is available for land lines 1-800-0252 We hope that your credit card queries have been addressed and look Forward to receiving your credit card number, call details and contact information so that our telephone service representative can contact you to assist you further.

Thank you for bringing this matter to our attention and for banking with HSBC.